Support

Squid Path is made by Roger That LLC. We're here to help.

Contact us

Email support@squidpath.com. Tell us your phone model and which level you were playing, and we'll get back to you as soon as we can.

You can also tap SEND FEEDBACK in the game's SETTINGS. It fills in your phone and game details for you.

The music feels out of time with my taps

Bluetooth headphones and some phones play sound a little late. Open SETTINGS and use MUSIC SYNC to line the song up with the path, or tap the gear during a level.

I paid for something and it's missing

Make sure you're signed in with the same Apple ID (iPhone) or Google account (Android) you bought it with. Then tap RESTORE PURCHASES at the bottom of the SHOP or in SETTINGS, with an internet connection. If it still doesn't appear, email us with the item name and roughly when you bought it.

I want a refund

Apple and Google process all payments, so refunds go through them:

iPhone: visit reportaproblem.apple.com and sign in with your Apple ID.
Android: follow Google Play's refund steps.

My progress disappeared

Progress is saved on your phone, not online. It stays through game updates, but deleting the app or moving to a new phone starts it fresh. Purchases always come back with RESTORE PURCHASES.

The game is slow or stutters

Close other apps and make sure Low Power Mode or Battery Saver is off, since both slow the phone down. If a level still stutters, email us your phone model and the level name.

Deleting your data

Deleting the app removes everything it saved. To have feedback or emails you sent us deleted, email support@squidpath.com. See the Privacy Policy for details.